Cyber
Smart
About CEI
Membership
CyberSmart Club
Get CyberCare
Leadership
News
Impact
Schools
Leaderboard
Gallery
Sign In
Register
☰
Programme
About CEI
Leadership & Executives
News & Newsletter
Our Impact
Gallery
Join CyberSmart
Membership — Join Free as Associate
CyberSmart Club (for parents & children)
Become a Partner
Get CyberCare
Community
Schools
Educators
Leaderboard
Account
Sign In
Verify a Certificate
Help Centre
Register School
Register as Teacher
Home
Help Centre
Sign In
Register School
Help Centre
How Can We
Help You?
Search our knowledge base or contact our support team directly. We respond within 24 hours.
Search
Browse by
Topic
Find answers organised by category
View all articles
Getting Started
Registration, account setup, and first steps
3 articles
School Registration
How to register your school, pay fees, and get approved
3 articles
Programme & Curriculum
The CEI 2.0 structure, weekly content, and learning goals
3 articles
Quizzes & Assessments
Quiz format, timing, scoring, and what to do if things go wrong
3 articles
Projects & Submissions
Project guidelines, submission steps, and grading
2 articles
Certificates & Awards
How to get your certificate, verify it, and claim prizes
4 articles
Payment & Fees
Paying registration fees, receipts, and refund policy
2 articles
Technical Support
Login problems, browser issues, and platform bugs
2 articles
Cybersecurity & AI
Learning resources on cybersecurity and AI in education
3 articles
Leaderboard & Rankings
How schools are ranked, scoring weights, and weekly updates
2 articles
Popular
Articles
Most viewed answers from our knowledge base
I cannot log in to my account
Check your email, reset your password, and clear browser cache. Most issues reso…
How do I pay the school registration fee?
Pay securely via Paystack. We accept cards, USSD bank transfer, and mobile money…
How do weekly quizzes work?
60 questions, 75-minute time limit, 1 attempt, opens Monday and closes Sunday.…
What are the CEI 2.0 cash prizes?
N2M for Best Teacher, N1M for First Runner-Up, N500K for Second Runner-Up.…
How do I download my certificate?
Certificates are available in your dashboard after completing the programme.…
My quiz was interrupted. What should I do?
Contact support immediately with your name, school, week number, and what happen…
Still Need
Help?
Send us a message and we'll respond within 24 hours — or reach us directly below.
Send a Message
Your Name
Email Address
Category
General Enquiry
School Registration
Technical Issue
Payment
Quiz / Assessment
Certificate
Programme Content
Partnership / Media
Subject
Message
Send Message
Your message creates a support ticket and auto-generates a reference number.
Other ways to reach us
WhatsApp Chat
Fastest response. Available Mon–Sat, 9am–6pm WAT.
Chat on WhatsApp
Email Support
We respond within 24 hours on business days.
admin@cybersmart.ng
Response Times
WhatsApp:
Within 2 hours
Email:
Within 24 hours
Urgent issues:
Priority response
Knowledge Base
Browse 24+ articles covering every aspect of CEI 2.0.
Browse Articles